Your Online Help Desk Management Solution, Delivering On Demand Remote Control Of Your Customers PC.

I’m OnCall can benefit many different industries on different levels. Select one of the industries below to find out how I’m OnCall can work for your organization.

Comprehensive Incident Status Viewing

• View all open or closed incidents, including time stamping, priority and categories
• Easily generate incident reports using a variety of search criteria

Easy customization

• Private brand web pages with your corporate logo and technicians photos
• Customize the email template that requests your customer’s authorization for remote desktop control
• Create incident categories to improve efficiency of incident management
• Change interface color

Technician Management

• Define user access - assign supervisor and technician access
• Status View – view who’s currently logged in, logged out
• Workload View – view open incidents and time since it was opened
• Reassign Incident – reassign open incidents from one technician to another

View Customer Information

• Search customer’s incident history
• View recorded notes on actions taken by technician in previous sessions