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I'm OnCall can benefit many different industries. Select one
of the industries below to find out how
I'm OnCall can work for your organization.
Resellers
Independent
Software Vendors
Internal
Help Desk
Support
Organizations
Managed
Service Provider
A customer needs technical support for their
PC NOW. Can you help them NOW?
I'm OnCall is a secure online help desk management
solution that gives you instant, on demand
PC remote
control of your customer's PC across the Internet.
Traditional methods of providing technical support,
such as talking the customer through their problem
over the phone, email support, or on site visits
to resolve the problem or to configure a remote
connection for providing future remote
support,
can be limiting and time consuming for both the
customer and yourself. To improve the customer
experience, as well as increase your own productivity,
moving beyond these traditional technical support
methods is essential. I'm OnCall can automate
and simplify your support activities by giving
you a method to provide fast and efficient remote
technical support, and at the same time provide
a record of your support services delivered out
to customers.
Are you missing out on the opportunity to grow
your revenues by offering online, on demand technical
support services over the Internet?
Providing on demand live customer support is
a growing business opportunity and is essential
for acquiring and retaining customers. Your ability
to turn a prospect that needs their nagging PC
problem fixed immediately into an instant customer,
all in one phone conversation, is paramount in
today's competitive market. Are you going to grow
your business and capture this opportunity, or
leave it to your local competitor? The sale of
products alone is no longer sustainable. Margins
on hardware and software are on the decline, and
larger players exist in the market that are able
to keep their prices more competitive. As a result,
you must look to new services to generate new
revenue and to increase profits. I'm OnCall is
a cost-effective solution that requires no large
upfront investment and allows you to deliver your
technical expertise more cost effectively.
Looking for a cost-effective way to grow your
customer base and extend your businesses geographical
boundaries?
With I'm OnCall's on demand PC remote control
functionality, your customer can be anywhere and
your businesses geographical reach is greatly
expanded. As long as your prospect or customer
is connected to the Internet, you can reach out
to them with your remote support
services.
Also, the range of issues that you can tackle
widens, as you are no longer reliant on your customer
to carry out your instructions over the phone,
or have to make an expensive site visit; rather,
you work directly on the customer's desktop to
provide outstanding online help desk
support.
Are you transitioning your business towards
being a Managed Services Provider?
A Managed Services Provider (MSP) manages and
integrates the information technology components
of businesses in the SMB market. This includes
overseeing of equipment, applications and services
for companies that do not have the resources to
constantly maintain their IT infrastructure. MSPs
most frequently deliver services on a subscription
model, whereby the customer pays them an annual
or monthly fee for their services. Learn
More
According to Gartner Research, by the year 2010,
the only profitable resellers will generate at
least half of their sales from service, rather
than software or hardware. This indicates that
in order to sustain their business, resellers
and vendors will have to include services in their
sales proposition.
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