I’m OnCall
– General Questions
What is I’m
OnCall?
What
are the System Requirements?
How does I’m
OnCall Work?
What are
the Security features of I’m OnCall?
How can I subscribe to I'm OnCall during my trial period?
How much does
I’m OnCall cost?
How can
I benefit from using I’m OnCall?
How quickly
can my company be up and running?
Can I brand
I’m OnCall with my own company logo?
Can any one
else see my customer data?
How can I export/backup
my customer data?
How can I release a license that is currently in use?
Q. What is I’m OnCall?
A. I’m OnCall is a secure
online help desk support application that auto
configures a connection to your customer’s
PC, without any pre-installed software. Eliminate
precious time spent on a support phone call or
a premise visit, and dedicate more time to resolving
your customer’s technical issue delivering
quick and efficient pc remote support services.
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Q.
What are the System Requirements?
 A.
The I’m OnCall service technology, hosted
in a secure data center, does all the work for
you and therefore requires no investment in hardware
or programming, leaving you to focus on delivering
your expertise in pc remote support services. Here are the requirements for:
The customer you will remotely support:
- Windows 98/Me/2000/XP/Server 2003 or Vista
- High-speed Internet connection (e.g. cable
modem, DSL, ISDN, T1)
Yourself:
- Windows 98/Me/2000/XP/Server 2003 or Vista
- Internet Explorer 5.5 or later or Mozilla
Firefox 1.5
- High-speed Internet connection (e.g. cable
modem, DSL, ISDN, T1)
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Q. How Does I’m
OnCall Work?
A. The I’m OnCall help
desk management solution gives you the ability
to deliver online pc remote support services to
your customers. Just as you would log on to your
favorite website, you can securely connect to
I’m OnCall from anywhere and provide live
customer support to new and existing customers.
Built on a secure managed infrastructure, I’m
OnCall allows you to seamlessly control your customer’s
PC from anywhere, to provide cost-effective problem
resolution.
- Login from your PC anywhere
- Request temporary on demand
PC remote control
of your customer’s PC
- Customer authorizes your access and downloads
temporary remote access files
- I’m OnCall auto configures your remote
access across the Internet and displays your
customer’s PC within seconds
- Remotely diagnose and resolve their issue
- At the end of the session, temporary access
files are removed from your customer’s
PC
See How it Works
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Q. What
are the Security features of I’m OnCall?
- Password protected system access
- 128-bit SSL encryption used during system
access and communications between the technician
and customer PCs
- Authorization required before technician’s
access is auto configured
- Customer ability to terminate session at
any time
- Remote access connection automatically dismantled
at the termination of a session to ensure technician
cannot re-access
- No ports opened on the customer’s network,
firewall friendly - See Security
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Q.
How can I subscribe to I'm OnCall during my trial period?
A. Simply follow these steps to subscribe to I'm OnCall:
- Login to your I'm OnCall account (www.imoncall.com)
- Select the Billing tab
- Click "Create New Billing Account" or "Add to Existing Billing Account" to link to the appropriate Online Subscription page
Users can also purchase I'm OnCall by contacting a sales representative by phone at 905-795-2888 or toll free at
1-800-668-2185 or by e-mail at sales@01com.com.
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Q. How much does
I’m OnCall cost?
| Number of Licenses* |
Monthly Cost
per
License |
Annual Cost
per
License |
| 1 to 2 |
$99.95 U.S. |
$999.95 U.S. |
| 3 to 5 |
$89.50 U.S. |
$895.00 U.S. |
| 6+ |
sales@01com.com |
sales@01com.com |
*Determined by the number
of licenses that will be in use at the
same time. Suppose, for example, that
you have 5 help desk technicians. However,
you know that no more than 3 will be using
I'm OnCall at the same time. Instead
of buying 5 licenses, simply buy 3 licenses. |
License includes:
- Unlimited remote support sessions to your
customers
- No setup or installation fees
- Technical support and upgrades included at
no additional charge
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Q.
How can I benefit from using I’m OnCall
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Q.
How quickly can my company be up and running?
A. As I’m
OnCall is a managed service platform, you can
be up and running within a few minutes of your
first login. Just as you would log on to your
favorite Web Site, you can securely connect to
I’m OnCall from anywhere and provide instant
pc remote support services to new and existing
customers. If you haven’t already tried
I’m OnCall, start
a free trial.
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Q. Can I brand
I’m OnCall with my own company logo?
A. Yes, you can display your
company’s logo to your customers on every
page with I’m OnCall, to be displayed to
both your customers and technicians during a pc
remote support session. Just upload your company
logo to our servers and we will display it on
all web pages. You can even add technician photos
if want to personalize the support experience
for your customers.
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Q. Can any one
else see my customer data?
A. No. 01 Communique is committed
to keeping your customer records private and secure
as part of our
privacy policy. Of course, you are responsible
for maintaining the confidentiality and security
of your user registration and password.
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Q. How can I export/backup
my customer data?
A. To export or backup data, log into your I'm OnCall
system, and click the History tab. At the top right of your screen, there is
an "Export" link. This link will export all data displayed on the
page to a comma-delimited file format, also commonly known as
CSV format, which can be viewed using an Excel spreadsheet or other application
for data sorting.
Important: Please note that any information entered into your I’m OnCall
system will be stored for only ninety (90) days from the date of entry. We
recommend you back up any data you require by exporting it to your local computer.
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Q. How can I release a license that is currently in use?
A. Login to your I’m OnCall as Administrator and go to the Users tab. Then
click on the user with the "Logged in" status and click on the "Suspend"
button. The license will then be released, and the user suspended.
You can reactivate the suspended user by clicking on the "Activate"
button, without losing the license that you just released.
Note: The Administrator must logout and login back again in order to use
the license just released.
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