Your Online Help Desk Management Solution, Delivering On Demand Remote Control Of Your Customers PC.

Instant remote desktop control, within seconds of your customers call.

Rapid deployment

• Web based interface available from any browser
• Ready to use within minutes of your first I’m OnCall login
• Technicians can login and run remote desktop control sessions within minutes of being assigned user accounts
• Automatic system wide updates

Branded Solution

• Your company’s logo displayed on all user screens
• No HTML coding required, just upload your logo
• Option to present your technicians photo to your customer

Auto configured temporary access to customer’s PC

• Customer must grant approval to technician for PC access
• No pre-loaded software required for remote session
• Secure remote connections do not require port re-configuration
• Works seamlessly through firewalls
• Access connections automatically dismantled upon termination of the remote session

Intuitive technician interface

• Technician can view customer’s incidents history or add new notes
• Can begin customer incident and initiate remote control session within minutes of login
• Remote session progress indicator keeps technician apprised of customer approval
• Can provide remote technical support using on demand PC remote control

Remote Desktop Control

• Easy to use remote control interface with remote desktop control and advanced toolbar
• Multiple simultaneous remote sessions by technician to different PCs is possible
• Remote desktop screen sizing options
• Drag and drop file transfer window for delivering patches or software updates
• Remote PC color depth selection
• Two way clipboard for copying and pasting between PCs
• Reboot remote PC and reconnect the remote session

Customer Oriented

• Temporary remote access file is small and quick to download
• Customer authorizes remote session via customized email sent by technician or by inputting remote session code into web page
• Live customer support session requires customer authorization
• No configuration changes to customer’s PC or security settings
• Customer can terminate remote desktop session at any time
• Access files removed after terminating a session

Comprehensive Tracking and Reporting

• Full customer call history via incident tracking system
• Technician can record customer problem and the actions taken to resolve it
• Incident type cataloging utilizing Administrator defined categories
• Incident priority tracking
• Historical customer incident information provides quick view of outstanding incidents requiring attention
• Incident time stamping – open, close, duration, number of remote sessions
• Send your customer reports of your activity

Secure

• 128-bit SSL Encryption
• Customer authorization required for temporary access by technician
• Removal of all temporary access files upon termination of a remote session
• No ports opened on the customer’s network

  See Security