| I’m OnCall
puts your customer’s PC within your full
control - in seconds. We take care of securing
the on demand remote control connection between
the two PCs, and allow you to concentrate on providing
outstanding live
customer support.
Upon receiving your customer’s call for
help:
Log in - I’m OnCall is
available from any web browser, anywhere, anytime
Create a new remote support incident
– record relevant information about the
customer
Request your customer to approve your
on demand PC remote control request
- Send a pre-configured email or ask the customer
to input a remote session code on your web page
- Your branded web page will open on your customer’s
computer, requesting temporary access
- Customer accepts your request for an on demand
PC remote control session
- Temporary remote access files are downloaded
and auto-configured at the customer’s
PC
I’m OnCall auto
configures a secure connection between PCs
Desktop viewer automatically loads on
your PC and provides an instant view of your customer’s
desktop
- You’re in full control of your customer’s
PC
- Your desktop viewer includes screen sizing
options and file transfer ability
Traditional methods of providing technical support,
such as phone, email or on site visits can be
limiting and time consuming for both the customer
and the technician. On demand PC remote control of
a customer’s PC eliminates these delays.
Call times are reduced, as the technician can
directly work on the customer’s PC, without
requiring the customer to mediate the proceedings
entirely by telephone or via email.
Moreover, with on demand PC remote control of a
customer’s PC, the technician no longer
has to make site visits. This method of providing
live customer support increases productivity for
both the customer and the technician and improves
the customer experience.
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