Independent Software Vendors
"Customers will withstand a maximum of two
negative customer service experiences before seeking
another vendor to meet their needs"
The quality of service anticipated or received
is one of the primary elements of a customer's
decision framework when deciding to buy your products
or not. The sale of a solution is only the first
step. Can you easily assist them in configuring
and using your software? How easily can you diagnose
and resolve problems they may be experiencing
using your product? The ability to interact in
real-time with the customer, on the customer's
PC that is running your software, as the customer
uses or explains their difficulty, is becoming
widely accepted as a defacto requirement for organizations
that understand the importance of delivering outstanding
customer support. With the advent of high-speed
Internet and on demand PC remote
control and support technology
like I'm OnCall, your customer and their PC is
always within reach, regardless of location, so
you can provide online help desk support and training
services instantly. I'm OnCall allows you to ensure
that you can continuously support your customer,
regardless of their location, with a variety of
after sale services that you can charge for or
decide to include as part of your overall sales
and support proposition.
I'm OnCall Benefits
- Cement post sales relationship with customers
by providing on demand live customer support
and training services by directly controlling
your customer's PC, within seconds of their
call
- Reduce time spent talking your customer through
a problem and connect to their PC to see and
resolve issues quicker and more efficiently
- Gain competitive advantage over other software
vendors that do not provide on demand remote
support
- Reduce overall support costs by resolving
customer incidents quicker and therefore processing
more support calls in a day
- Become a "total solutions provider" by providing
both the solution and complete after sales support,
including online training with the customer.
- Generate new sales leads as a result of better
services proposition
- I'm OnCall's incident tracking tool allows
you to categorize incidents by product, so that
you can review product incident history to notice
trends and thereby do a root cause analysis
- No expensive set up costs - get started for
as little as $99.95 U.S. per month
I'm OnCall Overview
I'm OnCall represents a core technology platform
for you to deliver remote technical services to
your customers. It alleviates the legwork and
cost associated with configuring hardware or software
to be able to reach a customer's PC. It delivers
the ability to automatically create a secure connection
to your customer's PC across the Internet, within
seconds of your customer's call. Now you can provide
on demand remote technical support to your customers
from your own branded, online web based support
platform. As well, I'm OnCall offers you comprehensive
reporting functionality that allow you to keep
a record of each customer support incident managed
from the system and to track your technical support
teams individual performance.
Read the complete list of I'm OnCall Features.
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