Internal Help Desk
When a company's business processes are disrupted,
it can result in lost sales, revenues and reduced
customer satisfaction. Employee downtime as the
result of a PC problem is a significant contributor
to business disruption. I'm OnCall is a remote
desktop control solution that your IT group and
help desk technicians can utilize to quickly and
easily respond to employees' calls for immediate
technical support, regardless of their location.
Upon the employee's call for support, a technician
is able to instantly take remote control of the
employee's PC without first having to configure
software or a specific network connection to it.
Your online help desk support operations become
more efficient and your response times improve
significantly.
I'm OnCall Benefits
- Improve response times by providing instant,
on demand remote support
- Improve the image and perception of your online
help desk support function
- Increase employee and business productivity
by keeping equipment and software well maintained
- Incident tracking helps track recurring problems,
allowing for proactive maintenance and call
reduction
- Incident history record assists in delivering
faster and more efficient problem resolution
- View reports of help desk personnel activity
I'm OnCall Overview
I'm OnCall is an online help desk support platform
that allows your IT group to deliver remote technical
services to your business' employees. It automatically
creates a secure connection between the technician's
and employee's PC across the Internet within seconds.
Now your IT group can provide online help desk
support services to your employees from your
own branded, online help desk support platform.
As well, I'm OnCall offers you comprehensive reporting
functionality that allow you to keep a record
of each support incident managed from the system
and to track your IT group's technicians' individual
performance.
In addition to I'm OnCall's instant on demand
PC remote control capabilities, I'm OnCall will
soon include a remote administration module that
provides the technician the flexibility to easily
connect to employees' PCs across the business
that have pre-configured software on them. The
technician's network console will display all
computers registered onto your I'm OnCall remote
support platform so that he can easily connect
to these PCs at any time, from anywhere, to provide
planned or unplanned technical support services
as may be required as part of maintenance and
service updates.
Read the complete list of I'm OnCall Features.
|
