Managed Service Provider
A Managed Services Provider (MSP) manages and
integrates the information technology components
of businesses in the SMB market. This includes
overseeing of equipment, applications and services
for companies that do not have the resources to
constantly maintain their IT infrastructure. MSPs
most frequently deliver services on a subscription
model, whereby the customer pays them an annual
or monthly fee for their services
Benefits of being an MSP
- Recurring monthly or annual revenues
- Predictable income flow
- Higher utilization rates of staff and technicians
How
- Investing in technology platforms that allow
you to offer services to your customers at reduced
costs due to economies of scale
Why I'm OnCall
I'm OnCall is a core technology platform for
you to deliver remote technical services to your
customers. It alleviates the legwork and cost
associated with configuring hardware or software
to be able to reach a customer's PC. In current
form it delivers the ability to automatically
create a secure connection to your customer's
PC across the Internet, within seconds of your
customer's call. Now you can provide on demand
remote technical support to your customers from
your own branded, online web based support platform.
As well, I'm OnCall offers a comprehensive reporting
functionality that allows you to keep a record
of each customer support incident managed from
the system and to track your technical support
teams individual performance.
In addition to I'm OnCall's instant on demand
PC remote control capabilities, I'm OnCall will
soon include a remote administration module that
provides you the flexibility to easily connect
to customers' PCs around the world that you have
pre-configured software onto. An online technician's
network console will display all computers registered
onto your I'm OnCall remote support platform so
that they can easily connect to these PCs at any
time, from anywhere, to provide planned or unplanned
technical support services as may be specified
within the services agreement with your customers.
Current Features of I'm OnCall
Branded Solution
- Your company's logo displayed on all user
screens, without requiring any HTML coding.
Remote desktop control of a customer's PC
- No pre-loaded software required for remote
desktop control session
- Easy to use remote control interface with
remote desktop control and advanced toolbar
Customer Oriented
- Live customer support
session requires customer
authorization
- Customer can terminate remote session at any
time
Comprehensive Tracking and Reporting
- Full customer call history via incident tracking
system
- Send your customer reports of your activity
Secure
- 128-bit SSL Encryption
- Removal of all temporary access files upon
termination of a remote desktop control session
- No ports opened on the customer's network
Read the complete list of I'm OnCall Features.
Planned Features of I'm OnCall
- Remote administration module that allows you
to conveniently connect to and remotely support
customer sites that you have already have sold
support service agreements to and have pre-installed
the I'm OnCall remote support software onto.
Remote installations require no network re-configuration
and the I'm OnCall software can be easily installed
by the customer from an activation link that
you send to them. Your technicians will enjoy
one click remote access to the PC requiring
support. Computers can be displayed within the
console by customer groupings or all PCs registered
on the system.
- Ability to create an incident recording the
remote support actions undertaken by the technician
for later reporting to the customer.
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