I’m OnCall
- full control of your customers’ PCs within
seconds of their call for help.
A customer needs technical support for their
PC NOW. Can you help them NOW?
If not, your missing out on the growing market
opportunity to provide on demand pc remote support
services.
What
is I’m OnCall?
I’m OnCall is a secure online
help desk management solution that gives
you instant, on demand remote control of
your customer’s PC across the Internet,
without the need to pre-install software.
Traditional methods of providing technical
support, such as phone, email or on site
visits can be limiting and time consuming
for both the customer and the technician.
To improve the customer experience, as well
as increase your own productivity, moving
beyond these traditional methods is essential.
A help desk management solution like I’m
OnCall can consolidate your support activities
by giving you a method to provide remote
on demand pc technical support, as well
as tracking your support sessions for better
measurement of customer activity and overall
return on investment. |
With I’m OnCall, you can:
Provide hands-on support with direct
control of your customers PC
- Upon receiving a phone call for help, simply
log onto I’m OnCall and with your customers
permission, gain temporary on demand
PC remote
control.
- The ability to see your customer’s problem
first hand allows you to resolve your customer’s
issues more quickly, your customer is satisfied
faster and your technical team’s productivity
is improved.
Comprehensively track all sessions and
generate reports
- I’m OnCall help desk management
solution has an incident tracking
feature which can record full customer call
history. The technician can record the customer
problem and the actions he has taken to resolve
it.
- The technician can also view historical customer
incident information such as past session information
and outstanding incidents requiring attention.
Each incident is time stamped with the open
time, close time and duration of session.
- If required, you can use I’m OnCall
to generate a report of customer incident history
Expand your geographical reach and customer
base.
- No prospect or customer is out of reach.
- Participate in the growing market opportunity
for delivering online, on demand technical support
services, by easily connecting to your customers
PC, with I'm OnCall help desk management
solution.
Reduce Cost, Increase Profits
- Alleviate the traditional legwork and costs
of traveling to a customers premise to configure
their PC for future remote access.
- Provide off-site technical support without
ever leaving the office.
I’m OnCall auto configures your remote
access across the Internet and displays your customer’s
PC within seconds.
Learn how it works.
Who can benefit from I’m OnCall?
Your
Help Desk Management Solution -Delivering On Demand
Remote Control Of A Customers PC
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