Reseller
"By 2010, the only profitable VARs will generate
at least 50% of sales from services, at least
30% from software sales, and less than 20% from
hardware sales."
You face increasing competition from vendors,
who are formulating new lines of business and
sales channels of their own. With decreasing margins
on sales of hardware and software, you are required
to look to new services that the market needs
to increase revenues and profits. Providing on
demand remote technical support is one of these
growing business opportunities and is essential
in today's market for acquiring and retaining
customers.
I'm OnCall allows you to establish a remote technical
support services business. You can provide your
customers with your online PC remote support services
at a reasonable fee, without deploying expensive
hardware or software infrastructure, and without
having to spend time configuring remote connections
to your customer's PC before being able to resolve
their problems. This all translates into a business
opportunity with low operating costs and high
return on investment.
I'm OnCall Benefits
- No expensive set up costs - get started for
as little as $99.95 U.S. per month
- Provide a superior service offering to that
of your competitors, by having the ability to
provide instant online technical support services
- Turn telephone prospects into immediate customers
by connecting to their PC within seconds of
their call to resolve their problem
- Reduce the time it takes to respond to and
resolve a customer incident with on demand remote
PC control
- Increase the geographic area you can serve.
Any customer in the world with an Internet connection
is a prospect.
- Shorten call times and reduce need for on-site
visits
Current Features of I'm OnCall
Branded Solution
- Your company's logo displayed on all user
screens, without requiring any HTML coding.
Remote desktop control of a customer's PC
- No pre-loaded software required for remote
desktop control session
- Easy to use remote control interface with
remote desktop control and advanced toolbar
Customer Oriented
- Live customer support session requires customer
authorization
- Customer can terminate remote session at any
time
Comprehensive Tracking and Reporting
- Full customer call history via incident tracking
system
- Send your customer reports of your activity
Secure
- 128-bit SSL Encryption
- Removal of all temporary access files upon
termination of a remote desktop control session
- No ports opened on the customer's network
Read the complete list of I'm OnCall Features.
Planned Features of I'm OnCall
- Remote administration module that allows you
to conveniently connect to and remotely support
customer sites that you have already have sold
support service agreements to and have pre-installed
the I'm OnCall remote support software onto.
Remote installations require no network re-configuration
and the I'm OnCall software can be easily installed
by the customer from an activation link that
you send to them. Your technicians will enjoy
one click remote access to the PC requiring
support. Computers can be displayed within the
console by customer groupings or all PCs registered
on the system.
- Ability to create an incident recording the
remote support actions undertaken by the technician
for later reporting to the customer.
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