Note -the Admin tab is only displayed when you login as the Administrator.
Click the Admin tab. The screen that opens has the
following sections:
Corporate Branding Section
Upload your corporate Logo for display on I’m OnCall interfaces and choose the Theme Color of the I’m OnCall interface that you wish to work with.
On Demand Session Invitation Section
Use the default e-mail
message that will be delivered to your customer, or customize your own.
Note, do not alter the Session URL information.
Incident categories
Add the ability
for your technicians to categorize customer incidents by adding products
that you support or descriptions of typical incident types. This information
will be useful for later incident searching. Technicians will be able
to categorize their incidents according to these categories that you populate
into the system.
On Demand Session Settings
Choose the system default values or update them to your preference.
Session Code validity period – this is the period of time that a remote support session code will remain valid after being generated by the I’m OnCall system. For example, the validity period is set at 30 minutes. A customer will have 30 minutes to input the remote session code provided to them by the technician. If the code is not used within these 30 minutes, then the customer will receive a message indicating that the code is invalid and that they must contact their technician to be assigned a new one.
Session inactivity time-out – once a remote connection has been established with a customers PC, if no activity occurs on this connection over the defined time-out period, I’m OnCall will automatically dismantle the remote connection and display the status of Disconnected.